Beschreibung Be Our Guest: Perfecting the Art of Customer Service. Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Be our guest : perfecting the art of customer service ~ Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark .
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: Be Our Guest: Revised and Updated Edition ~ Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series) - Kindle edition by The Disney Institute, Theodore Kinni. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Be Our Guest: Revised and Updated Edition: Perfecting the Art of .
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Be Our Guest: Perfecting the Art of Customer Service by ~ Be Our Guest : Perfecting the art of customer service We all share the same goal â satisfied customers Disney in In Search of Excellence Long term success depends on our ability to motivate people, one day at a time and one innovation at a time Disney approaches - Quality service - Creativity - Innovation - Leadership - Loyalty - Supply chain excellence Training programs connect companies to .
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Empfehlenswerte BĂŒcher ĂŒber das Hotel- und Gastgewerbe ~ Be Our Guest: Perfecting the Art of Customer Service. Herausgeber: Disney Institute. In âBe Our Guestâ geht es um die Magie von Walt Disney World, die jeder Gast dank des herausragenden Kundenservices erleben darf. In dem Buch werden die internen Strategien, Verfahren und Prinzipien beschrieben, die bei Disney eingesetzt werden, um die Erwartungen der GĂ€ste zu ĂŒbertreffen. Auch die .
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Be Our Guest (Book Summary) ~ Quality Service means exceeding your guestsâ expectations by paying attention to every detail of the delivery of your products and services. If the little wows are delivered consistently and continuously, they add up to a big WOW! Guestology is what Disney calls the art and science of knowing and understanding customers.
Be Our Guest: Perfecting the Art of Customer Service ~ Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality .
Brought to you by - The Vision Room ~ Be Our Guest: Perfecting the Art of Customer Service, accomplishes the same thing â an amazing look âbehind the curtainâ of the magic that Disney delivers in the area of customer service. The magic of Disneyâs customer service has a quality that leads to superior organizational performance, building Guest satisfaction and increasing brand loyalty. Just like an audience in a magic .
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Be Our Guest: Revised and Updated Edition: Perfecting the ~ Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series) Kindle Edition by The Disney Institute (Author), Theodore Kinni (Author) Format: Kindle Edition. 4.7 out of 5 stars 592 ratings. See all formats and editions Hide other formats and editions. Price New from Used from Kindle Edition "Please retry" CDN$ 12.99 .
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